Purchases made by our users through our website ("Website") are governed by the conditions ("The Conditions") described below. The purchase of products ("Product") through www.canarianmarket.com implies full and unreserved acceptance by the user of the following conditions of purchase. The Terms do not cover the purchase of our products by third parties outside the Website.

Details of the Information Society service provider, owner of the website

Identity UTE VENTA ONLINE CANARIAS - U42907030
Address Calle Alvaro Martin Diaz, 5 , 38023 - San Cristóbal de La Laguna (Santa Cruz de Tenerife)
Teléfono +34 677 467 785
Web www.canarianmarket.com
E-mail javier@canarianmarket.com

Please read these Terms carefully before placing an order for any "Product" on our "Website". If you do not agree to these Terms, you may not place an order for any Product on our Website. You may print a copy of these Terms for future reference.

1. Possibility of modification of these terms and conditions and the commercial offer

UTE VENTA ONLINE CANARIAS may modify at any time the conditions or offers published on its website (prices, products, promotions, and other commercial and service conditions). However, under no circumstances will these modifications affect purchases already made by our users.

Product and manufacturer names and brands are used for identification purposes only. All photos, descriptions and prices are not contractual.

Special offers, promotions or discounts are valid until the indicated date or until the end of the indicated number of stocks. As well as the prices indicated at the time of consultation of the website.

2. How can I buy on the website?

The purchase by the user is carried out and completed by following the purchase procedure described in this section. By making a purchase on our website, you accept that communications with UTE VENTA ONLINE CANARIAS will be mainly by electronic means.

To proceed to make a purchase on our website just follow the steps below:

  1. To be able to make purchases through our website you must register as a user. Once registered you can buy our products.

  2. To make a purchase, you must add the products/services you are interested in to your "shopping basket".

  3. Once you have filled your cart with all the products you want to buy, the purchase is ready.

  4. To close the purchase with UTE VENTA ONLINE CANARIAS you must complete the purchase and proceed to the payment of the amount of the products purchased through the payment gateway.

  5. The purchase will be completed when the user receives by email the order confirmation, which will reflect in detail the products/services purchased and the present conditions.

3. Price of the products. Taxes and customs

The price indicated at all times next to our products includes VAT / IGIC.

If there is a typographical error in any of the prices shown and if a user has made a purchase decision based on this error, we will inform the user immediately and the user will have the right to cancel the purchase without any cost on their part.

The price of the product does not include shipping and transport costs, which will be indicated to you when you place your order.

4. What are the shipping and transport conditions?

4.a) Where do we ship to?

We ship to Spain, Portugal, Andorra, Germany, Austria, Belgium, Bosnia, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Czech Republic, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland and Turkey.

4.b) How soon will you receive your order?

The delivery time is between 24 hours/ 10 days from receipt of confirmation of payment of the order and depending on the shipping method and the logistics company selected.

If the item is not in stock, and cannot be delivered on time, we will notify you of the estimated time for your order and you will be able to exchange it for another item if you wish or request a refund.

These delivery times are approximate and UTE VENTA ONLINE CANARIAS reserves the right to delay them for reasons beyond the company's control. In any case, we will always try to shorten delivery times as much as possible in order to ensure that orders are received quickly and efficiently.

The agreed deadlines for delivery of the product are without prejudice to any delays that may occur due to force majeure.

4.c) What do I have to do in case of delay or error in shipment or delivery?

In case of delay, delivery error or lost product, please contact us as soon as possible. UTE VENTA ONLINE CANARIAS will contact the logistics company to start an investigation and resolve the incident as soon as possible. We will make every effort within our reach, during the necessary time and within a maximum period of 24 hours we will contact the user and provide a solution or send a new identical package free of charge.

The user will have the right to terminate the contract and to the payment of the amount of the product and the shipment if we do not deliver within the agreed period and the conditions established in article 66.bis of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws are fulfilled.

4.d) How much are the shipping costs?

The shipping costs are indicated separately at the time of placing the order and are to be paid by the user and must be accepted before payment is made.

Shipping costs vary depending on the type of shipment:

SHIPPING TYPEDESTINATIONAMOUNT
Canary Islands 8-10 days Canarias Vease aquí
Spain 24 hours España Vease aquí
Spain, Portugal and Andorra 48h-72h España, Portugal y Andorra Vease aquí
Balearic Islands, Ceuta and Melilla 48h-72h Islas Baleares, Ceuta y Melilla Vease aquí
BUSINESS 3-10 days Véase el listado (1) Vease aquí
INTERNATIONAL BUSINESS 3-10 days Véase el listado (2) Vease aquí

(1) Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Romania, Serbia, Sweden, Switzerland, Turkey, United Kingdom and United Kingdom.

(2) Belgium, France, Greece, Hungary, Norway, Poland, Slovakia, Slovenia, France and Hungary.

4.e) Where will I receive the order?

The products will be delivered to the address indicated by the user in the order form.

Delivery will be made through the transport companies offered/ directly by UTE VENTA ONLINE CANARIAS.

If the user is absent at the time of delivery of the order, the transport company will contact you to arrange a new delivery.

UTE VENTA ONLINE CANARIAS will monitor the delivery of the order.

5. Method of payment

5.a) What forms of payment can I use?

Products can be paid for by Visa, MasterCard and Paypal, etc.

6. What are the invoices like?

The user accepts that invoices for product purchases are issued electronically and sent by e-mail. You can request a paper copy of the invoice by sending an email to javier@canarianmarket.com

7. Return

7.a) How long do I have to withdraw from the purchase or decide to return a product?

The user will have a period of fourteen calendar days to decide to return the "Product" from the date of receipt of the same without incurring any penalty or expense, except for those corresponding to the return and without the need for justification.

The withdrawal period shall expire 30 calendar days from the day of receipt of the product by the user or an authorised third party.

In the case of personalised products, it will not be possible to return them.

7.b) How can I withdraw from the purchase?

If you wish to return the product or withdraw from the purchase, you must inform us of your decision to withdraw from the contract through an unequivocal statement by mail to UTE VENTA ONLINE CANARIAS at the following address: Calle Alvaro Martin Diaz, 5 , 38023 - San Cristobal de La Laguna (Santa Cruz de Tenerife); or by e-mail to javier@canarianmarket.com.

You may use the model withdrawal form below, although its use is not obligatory, and any communication in which you inform us of your exercise of the right of withdrawal before the corresponding period expires will be sufficient.

Withdrawal Form  
(only to be completed and sent if you wish to withdraw from the purchase)
To the attention of:
UTE VENTA ONLINE CANARIAS
Calle Alvaro Martin Diaz, 5 , 38023 - San Cristóbal de La Laguna (Santa Cruz de Tenerife)
javier@canarianmarket.com.
I/we hereby inform you that I/we withdraw from the contract of sale of the following service(s)/product(s):
Order number:
Products:
Received on date:
Name(s) of the consumer(s) and user(s):
Address(es) of the consumer(s) and user(s):
Signature of the consumer and user(s) (only if this form is submitted on paper)
Date

7.c) What are the requirements for exercising the right of withdrawal?

If the user decides to withdraw from the purchase once the order arrives, he/she will be responsible for the original shipping costs, if any.

The user can return the products by post to the following address: UTE VENTA ONLINE CANARIAS Calle Alvaro Martin Diaz, 5 , 38023 - San Cristóbal de La Laguna (Santa Cruz de Tenerife).

In the event of withdrawal by you, we will refund all payments received from you, including the shipping costs (if any). However, you must return or hand over the goods directly to us without undue delay and in any event not later than 14 calendar days from the date on which you inform us of your decision to withdraw. The withdrawal period shall be deemed to have been met if you return the goods before the withdrawal period has expired.

7.d) How is reimbursement made?

UTE VENTA ONLINE CANARIAS will refund the amount of the product using the same means of payment used by you at the time of purchase, unless you have expressly provided otherwise; in any case, will not incur any costs as a result of the refund within a maximum period of 30 calendar days from the date on which we are informed of the withdrawal.

In the event that the order has been delivered, we may withhold reimbursement until we have received the goods, or until you provide proof that the goods have been returned. When returning a "Product", we recommend that you obtain proof of delivery of the "Product".

In order to return the product, it must be unused and keep its original seal or packaging intact. Packaging to which any sticker, adhesive paper or similar has been affixed by the user will not be accepted. We reserve the right to refuse a full refund if the returned "Product" has been damaged.

If the return is made because the user considers the "Product" to be defective and wishes to be refunded the amount paid, he/she also has fourteen working days to return the product from the time he/she receives it. The return by this means does not limit the rights that may be available to you in accordance with the product guarantee established by consumer and user regulations.

8. Legal guarantee

The products sold by UTE VENTA ONLINE CANARIAS are covered by the legal guarantee of 2 years from delivery on new products at the seller's expense, in accordance with the provisions of consumer and user regulations.

We do not cover defects caused by misuse, neglect or mishandling. The "Products" sold on our Website are intended only for the use described in the specifications of each product.

9. Data protection policy

UTE VENTA ONLINE CANARIAS undertakes to comply with current legislation on the processing of personal data.

You can find more information in our Privacy Policy.

10. Communication of data to third parties.

The data provided by users of www.canarianmarket.com through the purchase form (name, surname and address), for which UTE VENTA ONLINE CANARIAS is responsible for processing, will be communicated to the company offering the product. Therefore, the data provided by customers will be transferred to third parties.

11. Complaints and consumer and user service

If you are not happy with your product / service please let us know at the following address: UTE VENTA ONLINE CANARIAS with address at Calle Alvaro Martin Diaz, 5 , 38023 - San Cristobal de La Laguna (Santa Cruz de Tenerife) or the following e-mail javier@canarianmarket.com

You can submit any type of complaint to the following address javier@canarianmarket.com.

We also have official complaint forms available to our customers and users. You can request them by calling +34 677 467 785 or by e-mail at javier@canarianmarket.com.

12. Force majeure

UTE VENTA ONLINE CANARIAS shall not be liable for any failure or delay in the performance of any of the obligations assumed, when the same is due to events beyond our reasonable control ("Force Majeure Cause").

Force Majeure shall include any act, event, default, omission or accident beyond our reasonable control such as a) Strikes, lockouts or other industrial action; b) Civil commotion, riot, invasion, terrorist threat or attack, war (whether declared or not) or threat or preparation for war; c) Fire, explosion, storm, flood, flood, earthquake, subsidence, epidemic or any other natural disaster; d) Impossibility of the use of means of transport; Impossibility of the use of telecommunications systems; and e) Governmental acts, regulations or restrictions.

Obligations under these terms and conditions shall be suspended during the period of Force Majeure and the time to perform such obligations shall be extended by a period of time equal to the duration of the Force Majeure and we shall use all reasonable endeavours to terminate the Force Majeure or to find a solution that will enable us to perform our obligations despite the Force Majeure.

13. Partial nullity

If any of these Terms and Conditions are declared null and void by a final decision of a competent authority, the remaining terms and conditions shall remain in force and shall not be affected by such declaration of nullity.

14. Applicable law and competent courts

Contracts for the purchase of products through our Website and any disputes or claims arising therefrom or relating to their subject matter or conclusion (including non-contractual disputes or claims) shall be governed by Spanish law.

Any dispute arising out of or in connection with the use of the website or the products shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals of the province of Santa Cruz de Tenerife.

If you are contracting as a consumer, nothing in this clause will affect your rights as a consumer under current legislation, and you may choose to bring a claim to enforce your rights in relation to these Conditions before the Court or Courts corresponding to your domicile.

15. Online dispute resolution platform

In compliance with the obligation to inform consumers established in Art. 14 of Regulation (EU) 524/2013 on Online Dispute Resolution in Consumer Matters UTE VENTA ONLINE CANARIAS informs you that the European Commission provides an online dispute resolution platform which is available at the following link: 

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES and where you can submit your complaints to try to reach an out-of-court settlement, if you live in the EU.

16. Notifications

Occasionally, UTE VENTA ONLINE CANARIAS may use your personal data to send you notifications by e-mail. These notifications will be made to inform you about changes in our services or products.

17. Quality commitment to our users. Comments and suggestions

The customer should bear in mind that in products we offer a human capital, which is ready to help you in a personalised way. Our aim is to satisfy our customers with our products and to obtain the highest quality standards.

We welcome your comments and suggestions. You can contact us by email at javier@canarianmarket.com or by telephone +34 677 467 785.

Date: 22 February 2022

Version: V.1.0