Privacy policy

Our privacy policy at a glance

Who are we? We are UTE VENTA ONLINE CANARIAS and we manage your data as Data Controllers. This means that we are in charge of how we use and protect your personal data.

What do we use your data for? We use the data you have provided us online or by any other means to answer your queries and suggestions, provide you with the services or supply you with the products you have requested, register you as a user, as well as process your online reservation or purchase.

Why do we hold it? We are entitled to process your data for a number of reasons. When you fill in a form or send us an e-mail with a query or suggestion, we have a legitimate interest in dealing with it. When you register on our website or make a reservation or purchase, we must execute the contract you accept with us, just as we are legally obliged to issue an invoice containing your data when the service or purchase is carried out.

Who do we share your data with? We will only share your data with those companies that collaborate with us in order to attend to the requests received and provide our services or products, banks and organisations obliged by law. Under no circumstances will we sell your data to third parties.

What rights do you have? What rights do you have? You have the right to access, rectify or delete your personal data. You also have the right to object to our use of data that you have previously authorised us to use, to transfer your data and not to be subject to automated individualised decisions.

In processing your personal data, we apply the following principles to ensure the greatest possible protection for you:

• Principle of lawfulness, fairness and transparency: We will always require your consent to the processing of your personal data for one or more specific purposes that we will inform you of in advance with absolute transparency.
• Data minimisation principle: We will only request data that is strictly necessary in relation to the purposes for which we require it. As little as possible.
• Principle of limitation of the storage period: The data will be kept for no longer than necessary for the purposes of processing, depending on the purpose, we will inform you of the corresponding storage period, in the case of subscriptions, we will periodically review our lists and delete those records inactive for a considerable period of time.
• Principle of integrity and confidentiality: Your data will be treated in a way that ensures adequate security of personal data and guarantees confidentiality. You should be aware that we take all necessary precautions to prevent unauthorised access or misuse of our users' data by third parties.

In this privacy policy you will find more detailed information about the use we make of the personal data of our customers, suppliers and users, and in general of all the people who maintain contact with us, regardless of the means they have used to communicate with us (online form, by telephone or by e-mail, in person).

We like to be transparent about what we do with your personal data, so that you understand the implications of the uses we make of it, or the rights you have in relation to your data. That is why we keep our Privacy Policy, Legal Notice and Cookie Policy, up to date, information that you can consult on this website.

If you have any questions or would like more information about the privacy policy, please read on.

UTE VENTA ONLINE CANARIAS, undertakes to comply with the legislation in force at all times regarding the processing of personal data. By means of the following privacy policy UTE VENTA ONLINE CANARIAS, in accordance with the requirements of the RGPD and the LOPDGDD, informs users and persons whose data it processes of:

1. Who is responsible for the processing of your data?

UTE VENTA ONLINE CANARIAS is responsible for the processing of your data:

UTE VENTA ONLINE CANARIAS informs the user that the data provided through browsing our website, the various data collection forms or sending emails, will be processed by UTE VENTA ONLINE CANARIAS and that such treatment is included in the Register of Processing Activities managed by UTE VENTA ONLINE CANARIAS in accordance with the provisions of the RGPD.

2. What are your personal data used for?

At www.canarianmarket.com, we process data both from users of our website and from third parties who maintain relations with us. In order to make it easier for you to know how we process your data, we have differentiated the purpose for which we use the data, the types of data and the basis of legitimacy according to the category of people whose data we process. Below, we classify the people whose data we process according to the type of relationship they have with UTE VENTA ONLINE CANARIAS

2.1 Web users

What data do we collect from our website users?

1. Data of users who fill in any of the available forms: The personal data that UTE VENTA ONLINE CANARIAS requests includes:
   1. Identification data: name and surname, telephone, postal and e-mail address.
   2. Data relating to the application
2. Data of users who register on our platform:
   1. Identification data: Name and surname, postal and e-mail address, telephone, billing address.
3. Data of users who browse our website: Data provided by cookies and Google Analytics.

For what purposes will we process your personal data?

When you accept our privacy policy, you authorise us to use the personal data provided for the following processing:

• To send you the information and provide you with the service you request through the various forms available on our website.

How do we get your data?

We obtain your data by:

• The form filled in by the web user for the purpose stated therein. The form is subject to the acceptance of this privacy policy by ticking the box indicated.
• We obtain browsing data from the different cookies that the user accepts when accessing www.canarianmarket.com for the first time.

What is the legitimacy for the processing of your data?

The express consent of the user (Article 6.1.a. RGPD) expressed through the completion of the various forms, the ticking of the box is what legitimizes the treatment by UTE VENTA ONLINE CANARIAS. The user may revoke the consent given at any time, although if the consent is revoked, this does not affect the processing of data carried out prior to the revocation of consent.

Legitimate interest for the elaboration of browsing profiles and to detect preferences through the installation of cookies.

The execution of a contract or the adoption of pre-contractual measures when the client makes a request through the different forms available to the user on our website or requests information about the services provided by UTE VENTA ONLINE CANARIAS.

2.2 Suppliers

What data do we collect from our suppliers?

1. Supplier identification data: The personal data that UTE VENTA ONLINE CANARIAS requests includes:
   • Identification data: name and surname, telephone, postal and e-mail address.
   • Employment and professional data
   • Activities and business

How do we get your data?

We obtain your data by:

• The signing of the contract that binds us, the acceptance of the budget presented, the receipt of invoices from the supplier and the signing of the contract of the Data Processor, if applicable, for the service provided.

For what purposes will we process your personal data?

To manage information relating to the details of our suppliers of goods and services and their representatives.

Maintaining the contractual relationship with our suppliers.

Management of payments and collections relating to the contracts that bind us.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract to send you the information and carry out the management of the service provided, otherwise it will not be possible to carry it out.

In the legitimate interest for the management of data relating to the representatives of the suppliers of UTE VENTA ONLINE CANARIAS.

2.3 Clients

What data do we collect from our customers?

1. Details of customers who fill in any of the forms available at www.canarianmarket.com as well as in the physical establishment of UTE VENTA ONLINE CANARIAS.

• Identification data: name and surname, telephone, postal and e-mail address.

• Data relating to the application.

2. Data of customers who register on our platform:

• Identification data: Name and surname, postal and e-mail address, telephone number, billing address.

3. Details of customers who make a reservation or order in our establishment in person:

   • Identifying data: Name and surname, postal and e-mail address, telephone number, billing address.

4. Customer data obtained from our contracts and quotations.

5. Data on customers who make a purchase online or in person:

• Identifying data: Title, name, surname, first name, postal and e-mail address, telephone number, billing address.

• Transaction data: Products purchased/services rendered and means of payment, invoice or purchase receipt.

How do we get your data?

If you are an online customer we obtain your data by:

• The form filled in by the user to request information and/or a quotation, order or to complete the online purchase in our e-commerce. The form is subject to the acceptance of this privacy policy by ticking the box indicated.
• We obtain browsing data from the different cookies that the customer accepts when accessing www.canarianmarket.com for the first time.

If you are a face-to-face customer, we obtain your details by:

• The customer registration form.
• Acceptance of the budget submitted.
• The signed contract.

For what purposes will we process your personal data?

• Generate and manage the documentation associated with your requests and purchases.
• To provide you with information about offers, products and services related to your purchase.
• Process your reservation or purchase on-line through our platform.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract to send you the information and carry out the management of the service provided or the product supplied, which cannot be carried out otherwise.

2.4 Job seekers and applicants.

What data do we collect from applicants?

1. Candidate data requested in the 'work with us' form by UTE VENTA ONLINE CANARIAS:

• Identification data: name and surname, telephone, postal and e-mail address.
• Academic and employment data.
• Data that the candidate himself/herself includes as annexed documents.

How do we get your data?

We obtain your data by:

• By handing in a CV at our premises or by filling in the 'Work with us' form on our website.

For what purposes will we process your personal data?

The personal data provided by candidates are only used for the selection processes that are open or will be carried out in the event that the data provided are for our employment exchange.

What is the legitimacy for the processing of your data?

In the consent of the user through the incorporation of their data and curriculum on the website of UTE VENTA ONLINE CANARIAS to participate in the selection processes that are active as well as in future processes that may be carried out as long as they do not oppose the processing of their data.

2.5 Social Networking Contacts

What data do we collect?

1. Identifying data in the Social Network: UTE VENTA ONLINE CANARIAS will not ask you for any data beyond that which you have included in your user profile.

For what purposes will we process your personal data?

To answer and manage your queries, requests or petitions.

Engage with you as long as you are part of our community of supporters.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract binding you to the relevant social network and in accordance with its privacy policies:

• Facebook http://www.facebook.com/policy.php?ref=pf
• Instagram https://help.instagram.com/155833707900388
• Twitter http://twitter.com/privacy
• LinkedIn http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
• Pinterest https://policy.pinterest.com/en/privacy-policy
• Youtube https://policies.google.com/privacy?hl=en&gl=en

www.canarianmarket.com will try at all times to establish appropriate mechanisms to obtain the consent of the User for the installation of cookies that require it. When a user accesses our website a pop-up appears informing them of the existence of cookies and that if they continue browsing our website they are giving their consent to the installation of cookies. Acceptance of the installation of cookies implies acceptance of the conservation of the IP address in the records of www.canarianmarket.com, along with the date of acceptance, for a period of one year, in order to demonstrate the consent given. Further information can be found in our "Cookie Policy".

3. How long do we keep your data?

3.1 Web users

Data that are processed on the basis of the web user's consent will be retained for as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

Those data that are processed on the basis of legitimate interest will be kept for a period of time linked to that which motivated the collection of the data, always ensuring adequate guarantees and respect for the rights and freedoms of the data subjects.

Those data that are processed on the basis of the execution of a contract or the adoption of pre-contractual measures will be retained for the duration of the contractual relationship and for the time thereafter that they must be retained by legal obligation.

The IP address obtained through cookies will be kept for a period of one year, in order to demonstrate the user's consent.

Regarding the period of conservation of cookies, you can obtain more information on our website in the section “Cookies policy”.

3.2 Suppliers

Those data that are processed on the basis of legitimate interest will be kept for a period of time linked to that which motivated the collection of the data, always ensuring adequate guarantees and respect for the rights and freedoms of the data subjects.

Data that are processed on the basis of a contract, as well as if part of the processing is legitimised by a legal obligation, the data will be kept for as long as the contractual relationship is in force. The data will be kept for as long as the contractual relationship ends, or in the event that the processing is linked to a legal obligation, for as long as it is legally required. The data cannot be revoked by the data subject except in the case of the legally required blocking of the data.

3.3 Clients

Data that are processed on the basis of the customer's consent will be retained for as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

Those data that are processed on the basis of legitimate interest will be kept for a period of time linked to that which motivated the collection of the data, always ensuring adequate guarantees and respect for the rights and freedoms of the data subjects.

Data that are processed on the basis of a contract, as well as if part of the processing is legitimised by a legal obligation, the data will be kept for as long as the contractual relationship is in force. The data shall be retained for the duration of the contractual relationship, in the event that the processing is linked to a legal obligation, and the data subject may not revoke the processing of the data except in the case of the legally stipulated blocking of the data.

3.4 Social Networking Contacts

The processed data of the contacts of Social Networks will be kept as long as the user and UTE VENTA ONLINE CANARIAS maintain a link in the social network. As the processing of the data does not depend directly on UTE VENTA ONLINE CANARIAS, we will only be able to consult or remove your data in a restricted manner. We will treat your data for as long as the user of the social network is linked to UTE VENTA ONLINE CANARIAS as 'friends', 'like', 'follow' or similar buttons.

To proceed to the rectification of your data, restriction of information or those publications that you share, UTE VENTA ONLINE CANARIAS will not be responsible for making such rectifications, but it must be done by the user of the Social Network through the configuration of your profile in accordance with the privacy policy of the Social Network itself.

Regardless of the legitimacy that supported the collection of the data, it may be processed for scientific, historical or statistical research purposes, always implementing the appropriate safeguards and respecting the rights and freedoms of data subjects.

4. Additional information on data processing

Only those over 14 years of age can provide data through our website and e-mail. If you are under this age you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and timeliness of all data provided to UTE VENTA ONLINE CANARIAS and declares that he/she is over 14 years of age, and shall be solely responsible for any false or inaccurate statements made.

In the case of making a reservation of a service or purchase online, the interested party must be over 18 years of age, the age legally established in the civil code to acquire the age of majority and capacity to act.

The personal data processed by UTE VENTA ONLINE CANARIAS may be compulsory or voluntary. By means of the web forms, you will not be asked for special category data to guarantee your privacy. In the event that in order to provide you with a service it is necessary to collect data of special categories, you will be asked for them in a different way. The data that will be requested in the forms are:

1. Identification data: name and surname, telephone, postal and e-mail address.
2. Data relating to the application.
3. Data of users who register on our platform.

Voluntary information is information that the user is not obliged to provide in order to contact us.

The fields marked with an asterisk (*) or with the word (required) in our forms are obligatory, refusal to provide them will mean that we will not be able to provide you with the service or attend to your request.

In the event that you provide us with third party data, you declare that you have their consent and you undertake to provide them with the information provided in this clause, exempting UTE VENTA ONLINE CANARIAS from any type of obligation. However, UTE VENTA ONLINE CANARIAS may carry out verifications to verify that the third party has been informed, adopting the diligence measures established in the data protection regulations.

5. To whom will your data be disclosed?

UTE VENTA ONLINE CANARIAS will transfer the data provided by its customers in the purchase form to the companies that offer their products through www.canarianmarket.com. The data will only be transferred when the user is in the final process of purchasing a product offered by the third party.

No other data provided by customers will be passed on to third parties unless legally obliged to do so or in the event that it is necessary in order to fulfil your request.

The recipients to whom your data may be disclosed include:

• Group companies.
• Public Administrations and Bodies when so required by tax, labour, Social Security or any other applicable regulations. Companies in charge of data processing (providers of fraud detection and prevention, technological services, customer services, advertising and marketing services, and, in general, third party providers that are necessary for the provision of the services offered by UTE VENTA ONLINE CANARIAS such as courier and transport service providers, etc.).

International data transfers may also take place in the context of the above transfers/communications for which UTE VENTA ONLINE CANARIAS will use the tools provided in article 46 and 49 of the RGPD as a guarantee for those transfers made to countries that do not have an adequacy decision from the European Commission.

In any case, third parties with whom certain personal data is shared will have previously accredited the adoption of appropriate technical and organisational measures for the correct protection of the same and will only be carried out with third countries when there is a binding legal instrument in accordance with articles 46 and following of the RGPD. By accepting this privacy policy, you accept that an international transfer of data may take place in accordance with the guarantees indicated.

If the conditions referred to in Article 46 are not met, the data subject may consent to the international transfer or a contract may be executed in the interest of the data subject. Otherwise, authorisation shall be sought from the supervisory authority.

Likewise, we inform you that some services provided by and for UTE VENTA ONLINE CANARIAS may involve the transfer of personal data to a third country outside the EU, in "cloud" services offered by some of the main international providers (e.g. Google, Microsoft). In these services, the aforementioned compliance will be confirmed.

UTE VENTA ONLINE CANARIAS does not sell customer data to third parties under any circumstances.

6. Are there any international data transfers?

www.canarianmarket.com is hosted in Germany, a country that is in the European Union, in the territory of the European Economic Area, or that complies with the guidelines established in articles 46 and 47 of the RGPD, therefore, there will be no international transfers of the data provided by users on the website.

Our website only accesses user data in the following ways:

1. Through the contact forms available to the user on the website.
2. Through the cookies that the user has previously accepted.

International data transfers may also take place as part of the aforementioned transfers/communications for which UTE VENTA ONLINE CANARIAS will use the tools provided in article 46 and 49 of the RGPD as a guarantee of those transfers made to countries that do not have an adequacy decision from the European Commission.

In any case, third parties with whom certain personal data is shared will have previously accredited the adoption of appropriate technical and organisational measures for the correct protection of this data and will only be carried out with third countries when there is a binding legal instrument in accordance with articles 46 and following of the RGPD. By accepting this privacy policy, you agree that an international transfer of data may take place in accordance with the guarantees indicated.

If the requirements set out in the GDPR are not met, the data subject may consent to the international transfer or a contract may be executed in the interest of the data subject. Otherwise, an authorisation must be obtained from the supervisory authority.

We also inform you that some services provided by and for UTE VENTA ONLINE CANARIAS may involve the transfer of personal data to a third country outside the EU, in cloud services offered by some of the main international providers (e.g. Google, Microsoft). In those services, the above mentioned compliance will be confirmed.

UTE VENTA ONLINE CANARIAS does not under any circumstances sell user data to third parties.

7. What rights do you have and how can you exercise them?

The user may exercise the following rights before UTE VENTA ONLINE CANARIAS:

1. Accessing your personal data.
2. Rectify them when they are inaccurate or incomplete.
3. Request the deletion or cancellation of data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
4. Oppose your treatment.
5. To request the limitation of the processing of their data when any of the conditions provided for in the regulations are met.
6. Request the portability of your data in the cases foreseen in the regulations.
7. Prevent automated decisions
8. Revoke consents given

In order to exercise their rights, users must send a written request indicating the right they wish to exercise and enclose a document accrediting their identity and a postal or e-mail address for notification purposes. This request can be made either by post to: UTE VENTA ONLINE CANARIAS Calle Alvaro Martin Diaz, 5, 38023 - San Cristobal de La Laguna (Santa Cruz de Tenerife), or at the following e-mail address: info@canarianmarket.com.

UTE VENTA ONLINE CANARIAS shall reply to the request for the exercise of rights within one month of receipt of the request. This period may be extended by a further two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month of receipt of the request, stating the reasons for the delay.

Likewise, the interested parties have the right to complain to the competent Control Authority (Spanish Data Protection Agency) when they consider that UTE VENTA ONLINE CANARIAS has infringed the rights that the data protection regulations recognise in www.aepd.es

8. Are my details secure?

UTE VENTA ONLINE CANARIAS has a contract with the hosting company Linode, LLC for the hosting of its website. It is a European company and has the latest systems in security measures.

In any case, UTE VENTA ONLINE CANARIAS guarantees the adoption of the appropriate measures to ensure the confidential treatment of your data taking into account the confidential nature of the same and undertakes that such data will remain secret, treating them with the utmost reserve, and declares to have implemented in its information system, the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR).

All data provided through our platform is collected using a secure protocol. Our website has an SSL certificate that allows an encrypted connection to be established when a user visits our website and exchanges information with us.

9. Do you need an account and/or password?

The user can register on our website, for which it is essential to create an account. It is the responsibility of the user to maintain the confidentiality of the account information, including the password, as well as any and all activities that occur in it.

The user is obliged to inform UTE VENTA ONLINE CANARIAS immediately in the event of any unlawful use of his/her account or password, or if any security problem occurs, by sending an e-mail to info@canarianmarket.com.

10. Links to other websites

If you choose to leave our website via links to other websites that do not belong to our company, UTE VENTA ONLINE CANARIAS shall not be held responsible for the privacy policies of these websites or for the cookies that they may store on the user's computer.

Date: 22 February 2021

Version: V.1.0